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We Guarantee:

To exclusively ship only freshest, select 1 1/2 lb large Maine hard shell lobsters. The same sweet and succulent lobsters Four Star restaurants order.

You can call us toll free 24 hours a day, 7 days a week, 877. 991.LOVE to place an order and speak with a customer service representative.

A UPS overnight delivery or advise otherwise.

Never to pack our lobsters in seaweed.

All internet or telephone credit card transactions to be made with the latest in secure measures.

A confirmation if possible via internet with a tracking number

All packaging to be pre-inspected prior to shipping.

An exceptionally premium product.

Finally We at LoveMaineLobsters.com Guarantee all of the above or your Money Back! In the unlikely event you not are not satisfied with our products, please review our return policy.

Return Policy:

Your complete satisfaction is our goal! If you are not happy with the quality of our products, simply return them to us within 2 days of receipt.

You may return your purchase by mailing back to our plant.

To Return an Item to Plant: Please refreeze the accompanying gel paks then replace the merchandise back into the original box securely. Include your packing slip with a note telling us the reason for the return. If the item was a gift, please include your phone number and your e-mail address. Send the package via a traceable shipping method (so we can be sure it won't get lost) to:

LoveMaineLobsters.Com 22 Pearl Street Biddeford, Maine 04005

We will credit all or a portion of the the original purchaser's credit card or issue a gift certificate, depending on the issues at hand. Look for your refund, issued upon receipt of returned merchandise.

Exceptions to our Guarantee are the following: Customer providing wrong shipping address. Neglect of timely delivered packages in extreme outdoor temperatures.